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March 25, 2013 - April 09, 2013
Location:Draper, UT
Employment Type:Part Time
Department:GA Operations
Description:StorageCraft is looking for an experienced Receptionist to work with directly with our Customers, Sales, Technical Support and Accounting Teams to support the business and technical needs of our growing customer base.
Duties: Greet all guests enthusiastically and professionally
Answering the phone and directing calls to the proper person
Taking and delivering messages
Respond to inbound calls, emails and web cases quickly, proficiently and professionally while meeting quality expectations.
Properly escalate issues to Managers, Sales, Technical Support representatives and Accounting personnel
Follow processes and procedures in a timely manner
Provide excellent customer services to all customers internal and external
Follow workflows to ensure control and compliance requirements while providing extraordinary customer care
Look continually for ways to streamline processes and procedures, eliminating rework and reducing productivity variations whenever possible.
Ability to work with customer issue escalations turn an unhappy customer or returned product into a satisfied customer
May perform other job duties as directed by supervisor
Qualifications: Two-years of experience in Customer Service or Sales Role
Enthusiastic, energetic and pleasant personality with the ability to maintain a positive and courteous attitude at all times
Working knowledge of Microsoft Office products
Excellent time management, decision making, prioritization and organization skills
Professional written & oral communication skills
High level of personal initiative and professionalism
Experience with handling dissatisfied customers
Passion for outstanding customer service

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